Effective Date: October 1, 2023
At ZENORVEX, customer satisfaction is our top priority. We strive to offer products and services that meet your expectations. In the event that you are not satisfied with your purchase, we offer the following refund policy to ensure a positive experience.
To be eligible for a refund, the item must be unused, in the same condition that you received it, and returned in the original packaging. Please retain your receipt or proof of purchase. Refund requests must be made within 30 days of receiving your order.
Please note that certain items are non-refundable. These include, but are not limited to:
To initiate a refund, please contact our customer service team at [email protected]. Provide your order number and reason for the return. We will then provide instructions on how to return your item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
If you have not received your refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at [email protected].
If you have any questions regarding our refund policy, please feel free to contact us at [email protected] or call us at (123) 456-7890. Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM.